Currently hiring: BACK OFFICE OPERATOR on a permanent contract 100 %

Bity, Switzerland’s leading crypto finance services provider, is currently after one back-office operator

About Bity

Bity is exploring and challenging the boundaries of traditional finance by opening up the world to a decentralized economy through the blockchain. We strive to create a future where any transaction that can be made with fiat money can also be made with cryptocurrencies, but empowering people to always be in complete control of their own funds.

As a Swiss-based FinTech company, we are positioned at the intersection of finance, technology and innovation.

Candidate specifications:

  • You have at least 1-2 years of experience in helpdesk department and/or client support
  • Great client communication and empathy skills are a must
  • Fluent in EN and FR: written, read, spoken. DE a major plus
  • Ability to set priorities and multi-task
  • You must be eligible to work in Switzerland with no criminal background
  • You’re rigorous and pay attention to the details
  • You are used to teamworking as well as working alone
  • Familiarity with cryptocurrencies/blockchain space a major plus
  • CFC or equivalent studies

Workload and responsibilities :

  • Perform KYC/AML verifications including video calls as per Swiss regulations
  • Follow-up of our customer’s KYC/AML files
  • Provide curteous 1st level support to our clients
  • Keep Bity’s FAQ up to date
  • Take part of internal projects to improve Bity’s support/onboarding processes
  • Report user’s most frequent issues to product team in order to enhance Bity’s services

Workplace :

Neuchâtel

Ready to apply ?

If you’d like to join our dynamic team and get involved in the exciting world of cryptocurrencies, please get in touch!

Complete your application by sending the below details to careers@bity.com by January 15, 2022.

  • Your CV and cover letter
  • Copy of your Diplomas